FAQ
β FAQ β Frequently Asked Questions
Welcome to the Waizmart Help Center!
Here are the answers to the most common questions about our store, payment process, and delivery.
π 1. How do I place an order?
Placing an order with Waizmart is very simple:
1οΈβ£ Browse Products: Choose the digital product you want to buy.
2οΈβ£ Make Payment: Pay using the available payment method at checkout.
3οΈβ£ Send Screenshot: Take a clear screenshot of your payment and send it to (This email is valid) waizmart@proton.me.
4οΈβ£ Verification: We confirm your payment manually.
5οΈβ£ Receive Product: Your product will be delivered to your email inbox within 5 hours (usually faster).
πΈ 2. Why do I need to send a payment screenshot?
We use manual verification to ensure that every order is processed accurately.
πΈ Sending your payment screenshot allows us to confirm your payment quickly and start preparing your product for delivery.
β± 3. How long does delivery take?
β³ Delivery Time: Within 5 hours after payment confirmation.
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Most orders are delivered in less than 2 hours, but we allow up to 5 hours to ensure quality and verification.
π§ 4. What if I entered the wrong email address at checkout?
If you made a mistake while entering your email:
βοΈ Immediately email us at (This email is valid) waizmart@proton.me with your payment screenshot and the correct email address.
We will update it and send your product to the correct email.
π« 5. Do you offer refunds or exchanges?
No, we follow a strict No Refund & No Exchange policy.
Since all our products are digital downloads, once delivered, they cannot be taken back, exchanged, or refunded.
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Please double-check your order before paying.
π 6. What should I do if I didnβt receive my product?
If 5 hours have passed since you sent your payment screenshot and you still havenβt received your product:
1οΈβ£ Check your Spam/Junk folder β sometimes emails land there.
2οΈβ£ If not found, contact us at (This email is valid) waizmart@proton.me with your payment screenshot, and weβll resend it right away.
π 7. Is my payment secure?
Yes! π³ We use trusted and encrypted payment gateways to process all payments safely.
Your card or banking details are never stored on our servers.
π· 8. Why are your prices lower than others?
We believe in making digital products affordable for everyone.
π° Our prices are kept intentionally lower so students, freelancers, and small business owners can benefit without overspending.
π 9. Can I resell or share the product after purchase?
π« No. Products are for personal use only, unless otherwise stated.
Reselling, redistributing, or sharing the files without permission is not allowed.
π 10. Do you deliver internationally?
Yes! π Since our products are digital, we can deliver them to customers anywhere in the world β no shipping charges, no customs issues.
π 11. Can I get an invoice for my order?
Yes! π§Ύ Just email us after your purchase, and we can send you a simple invoice for your records.
π 12. What are your support hours?
π
Support Hours: 24/7 (we aim to respond as soon as possible)
β± Average Response Time: Within 24 hours
