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❓ FAQ – Frequently Asked Questions
Welcome to the Waizmart Help Center!
Here are the answers to the most common questions about our store, payment process, and delivery.
🛒 1. How do I place an order?
Placing an order with Waizmart is very simple:
1️⃣ Browse Products: Choose the digital product you want to buy.
2️⃣ Make Payment: Pay using the available payment method at checkout.
3️⃣ Send Screenshot: Take a clear screenshot of your payment and send it to (This email is valid) waizmart@proton.me.
4️⃣ Verification: We confirm your payment manually.
5️⃣ Receive Product: Your product will be delivered to your email inbox within 5 hours (usually faster).
📸 2. Why do I need to send a payment screenshot?
We use manual verification to ensure that every order is processed accurately.
📸 Sending your payment screenshot allows us to confirm your payment quickly and start preparing your product for delivery.
⏱ 3. How long does delivery take?
⏳ Delivery Time: Within 5 hours after payment confirmation.
✅ Most orders are delivered in less than 2 hours, but we allow up to 5 hours to ensure quality and verification.
📧 4. What if I entered the wrong email address at checkout?
If you made a mistake while entering your email:
✉️ Immediately email us at (This email is valid) waizmart@proton.me with your payment screenshot and the correct email address.
We will update it and send your product to the correct email.
🚫 5. Do you offer refunds or exchanges?
No, we follow a strict No Refund & No Exchange policy.
Since all our products are digital downloads, once delivered, they cannot be taken back, exchanged, or refunded.
✅ Please double-check your order before paying.
🛠 6. What should I do if I didn’t receive my product?
If 5 hours have passed since you sent your payment screenshot and you still haven’t received your product:
1️⃣ Check your Spam/Junk folder – sometimes emails land there.
2️⃣ If not found, contact us at (This email is valid) waizmart@proton.me with your payment screenshot, and we’ll resend it right away.
🔐 7. Is my payment secure?
Yes! 💳 We use trusted and encrypted payment gateways to process all payments safely.
Your card or banking details are never stored on our servers.
🏷 8. Why are your prices lower than others?
We believe in making digital products affordable for everyone.
💰 Our prices are kept intentionally lower so students, freelancers, and small business owners can benefit without overspending.
📂 9. Can I resell or share the product after purchase?
🚫 No. Products are for personal use only, unless otherwise stated.
Reselling, redistributing, or sharing the files without permission is not allowed.
🌍 10. Do you deliver internationally?
Yes! 🌎 Since our products are digital, we can deliver them to customers anywhere in the world — no shipping charges, no customs issues.
📝 11. Can I get an invoice for my order?
Yes! 🧾 Just email us after your purchase, and we can send you a simple invoice for your records.
🕐 12. What are your support hours?
📅 Support Hours: 24/7 (we aim to respond as soon as possible)
⏱ Average Response Time: Within 24 hours
